Privacy Policy

1. Introduction

Escape Checklist Limited ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email, phone, address)
• Service preferences and requirements
• Communication records and correspondence
• Payment information (processed securely by third-party providers)

2.2 Technical Information

We automatically collect certain technical information, including:

• IP address and browser type
• Device information and operating system
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal data for the following purposes:

• Providing and delivering our smart home installation services
• Processing and fulfilling service requests
• Communicating with you about our services
• Sending newsletters and marketing materials (with consent)
• Improving our website and services
• Complying with legal obligations

4. Legal Basis for Processing

We process your personal data based on:

• Contract: To perform our services and fulfill contractual obligations
• Consent: For marketing communications and optional services
• Legitimate Interest: To improve our services and website functionality
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing

We do not sell your personal data. We may share your information with:

• Service providers and contractors who assist with our operations
• Payment processors for transaction handling
• Legal authorities when required by law
• Professional advisors (lawyers, accountants) under confidentiality agreements

All third parties are required to maintain appropriate security measures and use your data only for specified purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure data storage and backup procedures

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Retention periods vary depending on the type of data and the purpose for processing.

8. Your Rights

Under UK GDPR, you have the following rights:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Portability: Request transfer of your data
• Restriction: Request limitation of processing
• Objection: Object to processing based on legitimate interest
• Withdraw Consent: Withdraw consent for processing

To exercise these rights, contact us using the details in Section 10.

9. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience. You can manage your cookie preferences through our cookie banner or browser settings. For detailed information, please see our Cookie Policy.

10. Contact Information

For questions about this privacy policy or to exercise your rights, contact us:

11. Changes to This Policy

We may update this privacy policy periodically. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.

12. Complaints

If you have concerns about our handling of your personal data, you can lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

ICO Contact:
Website: ico.org.uk
Phone: 0303 123 1113